Email and texts

Forwarding is the most common path. We give you an address and you forward your business mail to it. That is one rule in your email settings.

Direct mailbox connection is the other path. We connect to your mailbox with an app password and check it regularly. It works with most providers.

lilis reads the content, identifies the people and work involved, and gathers the details needed for a next step. The original communication remains available as evidence.

A prepared reply is shown as the main decision. The agent message and deeper activity remain available through progressive disclosure. Replies go from your own address once set up.

lilis handles the threading, so replies land in the right conversation in the recipient's inbox rather than starting a new one. The AI writes the content; it does not choose the recipient or where the reply lands. Those come from the original message.

If something bounces or a recipient marks it as spam, that comes back to you as an item to handle. We do not automatically block sending to an address that bounced before. You see the history and decide.

Texts are two-way, through your business's own carrier account. Incoming texts go through the same process as email: read, sorted, drafted, approved.

STOP is absolute. If someone replies STOP, lilis stops texting them immediately. It is recorded before the message is processed at all, and any outbound text to that number is refused before it reaches the carrier. If they later text START, that restores it.

You are responsible for having permission to text the people you text. We enforce the opt-out; consent is yours.

lilis can answer your phone. It knows your business, including services, hours and locations, and follows your procedures. It can answer questions, take a message, and tell someone when you are open. After hours it can say you are closed, take a message, and tell the caller when you will be back.

Every call leaves a transcript in your inbox, with anything that needs doing proposed as usual. Calls are read-and-take-a-message by design. lilis does not commit your business to anything during a call.

After approval, the outcome is recorded with the action. The communication history can be reopened later without reconstructing it from separate screens.